Thank you for shopping with www.setuprakashan.com We are committed to providing you with a hassle-free and satisfying shopping experience. In the unlikely event that you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process as straightforward as possible. Please take a moment to review our policy:
You have up to 5 days from the date of delivery to initiate a return or request a refund for your purchase. After this 5-day period, we regret that we cannot accept any returns or refund requests.
**Eligibility for Returns and Refunds**
To be eligible for a return or refund, the following conditions must be met:
1. The item must be in its original condition, unopened, and unused.
2. It must be accompanied by the original receipt or proof of purchase.
3. Items that are damaged, defective, or not as described are eligible for a return or refund.
Certain items are not eligible for returns or refunds, including:
1. E-books or digital downloads (once downloaded or accessed).
2. Items that have been personalized or customized.
3. Books with visible signs of wear and tear.
4. Items returned after the 5-day return window has passed.
**How to Initiate a Return or Refund**
If your purchase meets the eligibility criteria and you would like to initiate a return or request a refund, please follow these steps:
1. Contact our Customer Support Team at setuprakashan @ gmail.com or +91-120-4177253, Or WhatsApp us on +91-8130745954
within the 5-day return window.
2. Provide your order number and a brief description of the issue, including whether you are requesting a return or refund.
3. Our team will guide you through the return process, which may include instructions for shipping the item back to us.
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. The following scenarios apply:
1. If the item is deemed eligible for a refund, we will process the refund to your original payment method. Please allow a reasonable processing time for the refund to appear in your account.
2. If the item does not meet our return criteria, we will notify you and provide options for the return of the item to you.
Please note that shipping costs associated with the return of items are the responsibility of the customer, unless the return is due to our error or a defective product.
If you have any questions or require assistance regarding our Return & Refund Policy, please don’t hesitate to contact our Customer Support Team at setuprakashan @ gmail.com or +91-120-4177253, Or WhatsApp us on +91-8130745954 We are here to help and ensure your satisfaction.
www.setuprakashan.com reserves the right to modify or amend this Return & Refund Policy at any time. Any changes to this policy will be posted on our website. Please check this page periodically for updates.
Thank you for choosing www.setuprakashan.com for your book purchases. We appreciate your trust and support.